Sales & Refunds Terms and Conditions for ROYCUS FURNITURE STUDIO
Thank you for shopping at Roycus Studio. Your satisfaction is paramount to us. By making a purchase, you agree to the terms and conditions set out below. Please read them carefully.
General Conduct
Roycus Studio promotes a respectful and inclusive environment. Inappropriate or abusive behaviour towards our team may lead to order cancellations, refusal of service, or other relevant consequences.
1. 7-DAY REPLACEMENT POLICY
– 7-Day Replacement: For any manufacturing or transportation-related defects reported within 7 days of receipt, we offer a 7-day replacement. Ensure you share photographs/videography detailing the defects.
– Return Procedure: To request a return or replacement, contact our team at roycusfurniture@gmail.com
2. REFUNDS AND ORDER MODIFICATIONS
– Refunds: Applicable only within 24 hours of the order.
– Refunds will be processed within 7 business days upon return receipt. Actual credit time may vary based on your bank.
– Order Changes: Allowed upon sole discretion of Roycus Studio. Alterations may be charged, depending on labour and material considerations. Alterations might also extend delivery date.
– ‘Clearance’, ‘Final Sale’, and Display items cannot be altered or cancelled.
– Discounted Orders: Refunds on such orders will exclude the discount amount. Vouchers used are single-use, non-refundable and non-transferable.
3. PAYMENT TERMS
– Prices are INR and exclusive of taxes.
– GST specifics can be acquired by reaching out to us.
4. PRICING ADJUSTMENTS
Roycus Studio reserves the right to modify prices or rectify pricing errors.
5. ORDER CONFIRMATION AND ACCEPTANCE
– A confirmation email does not signify Roycus Studio’s order acceptance.
– Roycus Studio can decline any order.
– Full payment is required for completed orders to initiate dispatch.
6. DELIVERY
Once dispatched, Roycus Studio isn’t accountable for delivery delays. Track your orders on our website.
7. PRODUCT ACCURACY
– We strive for accuracy in product listings.
– Variations may exist for hand-made or natural products.
– Colours may slightly differ due to screen differences.
– Our team continually refines website content to ensure accuracy.
8. PROMOTIONAL VOUCHERS
– Specific terms apply to vouchers.
– They are time-bound, single-use, and cannot be merged with other promotions.
– Voucher values neither bear interest nor possess cash equivalence.
– Vouchers are applied to the entire invoice.
9. 30-DAY PRICE PROTECTION
If a product you purchased is discounted within 30 days, contact us within that time frame. We’ll offer store credits equal to the price gap. This policy does not support cash refunds.
Always ensure understanding of all sections and seek additional details if necessary.